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Advance Your Cybersecurity Readiness
Having a response plan is important, but how do you build confidence in the incident response function with executives and internal stakeholders? That takes preparation and practice. CYGNVS customers share their best practices.
Bring in the Broader Team
Cyber incidents demand coordination across legal, risk, marketing, customer service, supplier teams, and external partners like counsel and forensics. A common lesson learned? Not identifying and onboarding these stakeholders before an incident occurs.
CYGNVS makes it easy to define roles, assign responsibilities, and establish clear lines of command so everyone knows what to do when pressure is on. Active Directory sync simplifies user and notification list management, even as roles evolve.
Create Playbooks
Once the broader team is onboarded, the next step is aligning them around clear responsibilities. Playbooks in CYGNVS manage cross-functional dependencies and keep response workflows moving smoothly.
You can import your existing playbooks or start with CYGNVS templates organized by incident type, geography, and industry, then customize.
The CYGNVS playbook library provides structured, step-by-step guidance so every participant knows what to do and when to do it. Many customers organize actions into functional workstreams, for example, what facts HR must gather or what tasks outside counsel needs to complete.
Define Access Control
During a cyber incident, who sees what, and when, matters. CYGNVS lets you define fine-grained access controls by team, role, and task to protect confidentiality and preserve legal privilege.
Access can be managed across internal and external groups. For example, a PR team might include internal marketing, legal, and an outside firm. Their access can be changed on demand during an incident. Customers have shared that a foundation of access control is critical for incident management. One customer onboarded 26 vendors on day one of an incident, granting each access only to the information relevant to their role.
Practice in Tabletop Exercises
The best way to prepare for a crisis is to simulate it. With the CYGNVS Tabletop Player, you run exercises directly in the platform, stress-testing scenarios, validating playbooks, building muscle memory, and identifying gaps before an actual incident strikes.
Teams gain critical familiarity with roles, workflows, and the CYGNVS environment itself - training where they’ll fight. Customers use the Tabletop Player for a wide range of scenarios: board-level discussions on materiality, IT/forensics deep dives, supplier breach simulations, and even to set cross-division response benchmarks. After Action Reports (AARs) that identify areas of improvement can be created and securely shared with leadership or regulators.
Update Response Plans
Cyber risks evolve fast. Your plans should, too. CYGNVS makes it easy to review, revise, and maintain response plans as threats, regulations, and business conditions change.
We recommend quarterly plan reviews to stay compliant and ready. Because in a real incident, it’s not the existence of a plan that matters, it’s the team’s ability to execute it under pressure.
